2 Hours Dual CLE & 2 Hours General CME
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The professional who can productively confront his/her colleagues about their negative behavior increases their collective chance of success as well as minimizes the destructive effects of conflict. The mediator who can defuse the angry party not only helps the party to focus and be more solution-oriented, but makes their own day less problematic. This course is designed to help give you and your professionalism that edge.
- Recognize how anger affects your body, your mind, and your behavior.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
Dr. Clay Phillips is a mediator, mediation and Soft Skills trainer with more than 20 years of experience helping others resolve the most difficult and complex conflict and disputes in their lives.
As a mediator he has
mediating hundreds of civil disputes and lawsuits including employment, personal injury, product liability, wrongful death, medical/dental malpractice, residential mortgage foreclosure, and highly
contentious divorce and post-divorce disputes with great success. He is a Tennessee Supreme Court Rule 31 Listed General Civil & Family Mediator
(Specially Trained in Domestic Violence Issues), as well as a Florida Supreme Court Certified Family, Circuit Civil & Appellate Mediator (#37581 FRA). Clay is also a Registered Mortgage Modification Mediator for the Florida Northern District US Bankruptcy Court.
As a trainer and coach, Clay believes in people... he believes in the good nature of people
and that we each have an innate desire to learn and improve our lives and the lives of those closest to us. He has trained more than 1,000 mediators
(for certification), and has provided immersive Soft Skills training workshops to several thousands of individuals in the private sector.
His more than 130 training programs, workshops, seminars, and online courses have improved the personal and professional lives of thousands in the legal, mental health, Human Resources professions and communities
Prior to his present career, Clay served on Active Duty for six (6) years as an operator in the US Navy Cryptologic Direct Support Element.
"I hope you find the information presented in my courses to be beneficial to you personally, and professionally." Dr. Clay Phillips