2 Hours Dual CLE & 2 Hours General CME
Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this course is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to work through difficult conversations, in your professional and personal life.
- By the end of this course, you'll be able to:Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills to listen actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively, not aggressively
Dr. Clay Phillips is a mediator, mediation and Soft Skills trainer with more than 20 years of experience helping others resolve the most difficult and complex conflict and disputes in their lives.
As a mediator he has
mediating hundreds of civil disputes and lawsuits including employment, personal injury, product liability, wrongful death, medical/dental malpractice, residential mortgage foreclosure, and highly
contentious divorce and post-divorce disputes with great success. He is a Tennessee Supreme Court Rule 31 Listed General Civil & Family Mediator
(Specially Trained in Domestic Violence Issues), as well as a Florida Supreme Court Certified Family, Circuit Civil & Appellate Mediator (#37581 FRA). Clay is also a Registered Mortgage Modification Mediator for the Florida Northern District US Bankruptcy Court.
As a trainer and coach, Clay believes in people... he believes in the good nature of people
and that we each have an innate desire to learn and improve our lives and the lives of those closest to us. He has trained more than 1,000 mediators
(for certification), and has provided immersive Soft Skills training workshops to several thousands of individuals in the private sector.
His more than 130 training programs, workshops, seminars, and online courses have improved the personal and professional lives of thousands in the legal, mental health, Human Resources professions and communities
Prior to his present career, Clay served on Active Duty for six (6) years as an operator in the US Navy Cryptologic Direct Support Element.
"I hope you find the information presented in my courses to be beneficial to you personally, and professionally." Dr. Clay Phillips