Problem Solving & Decision Making
2 Hours Dual CLE
We make decisions and solve problems continually. We start making decisions before we even get out of bed ("Shall I get up now or not?"). Sometimes, we will have made as many as 200 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process, like mediation, to work through can take the anxiety out of problem solving and make decisions easier. That’s what this course is all about.
By the end of this course, you'll know:
- How to apply problem solving steps and tools
- How to analyze
- information to clearly describe problems
- How to identify appropriate solutions
- Ways to think creatively and be a contributing member of a problem solving team
- How to select the best approach for making decisions
- How to create a plan for implementing, evaluating, and following up on decisions
- Ways to avoid common decision-making mistakes
Dr. Clay Phillips is a mediator, mediation and Soft Skills trainer with more than 20 years of experience helping others resolve the most difficult and complex conflict and disputes in their lives.
As a mediator he has
mediating hundreds of civil disputes and lawsuits including employment, personal injury, product liability, wrongful death, medical/dental malpractice, residential mortgage foreclosure, and highly
contentious divorce and post-divorce disputes with great success. He is a Tennessee Supreme Court Rule 31 Listed General Civil & Family Mediator
(Specially Trained in Domestic Violence Issues), as well as a Florida Supreme Court Certified Family, Circuit Civil & Appellate Mediator (#37581 FRA). Clay is also a Registered Mortgage Modification Mediator for the Florida Northern District US Bankruptcy Court.
As a trainer and coach, Clay believes in people... he believes in the good nature of people
and that we each have an innate desire to learn and improve our lives and the lives of those closest to us. He has trained more than 1,000 mediators
(for certification), and has provided immersive Soft Skills training workshops to several thousands of individuals in the private sector.
His more than 130 training programs, workshops, seminars, and online courses have improved the personal and professional lives of thousands in the legal, mental health, Human Resources professions and communities
Prior to his present career, Clay served on Active Duty for six (6) years as an operator in the US Navy Cryptologic Direct Support Element.
"I hope you find the information presented in my courses to be beneficial to you personally, and professionally." Dr. Clay Phillips