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Emotional Intelligence

2 Hours Dual CLE & 1 Hour General CME, 1 Hour Mediation Ethics

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success, particularly as an attorney or mediator. Your IQ can get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will help you develop your Emotional Intelligence.


Learning Outcomes

By the end of this course, you'll be able to:
  • Understand what Emotional Intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of Emotional Intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others


Your Instructor


Dr. Clay Phillips
Dr. Clay Phillips

Dr. Clay Phillips is a mediator, mediation and Soft Skills trainer with more than 20 years of experience helping others resolve the most difficult and complex conflict and disputes in their lives.

As a mediator he has mediating hundreds of civil disputes and lawsuits including employment, personal injury, product liability, wrongful death, medical/dental malpractice, residential mortgage foreclosure, and highly contentious divorce and post-divorce disputes with great success. He is a Tennessee Supreme Court Rule 31 Listed General Civil & Family Mediator (Specially Trained in Domestic Violence Issues), as well as a Florida Supreme Court Certified Family, Circuit Civil & Appellate Mediator (#37581 FRA). Clay is also a Registered Mortgage Modification Mediator for the Florida Northern District US Bankruptcy Court.

As a trainer and coach, Clay believes in people... he believes in the good nature of people and that we each have an innate desire to learn and improve our lives and the lives of those closest to us. He has trained more than 1,000 mediators (for certification), and has provided immersive Soft Skills training workshops to several thousands of individuals in the private sector.

His more than 130 training programs, workshops, seminars, and online courses have improved the personal and professional lives of thousands in the legal, mental health, Human Resources professions and communities

Prior to his present career, Clay served on Active Duty for six (6) years as an operator in the US Navy Cryptologic Direct Support Element.

"I hope you find the information presented in my courses to be beneficial to you personally, and professionally." Dr. Clay Phillips


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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